Shipping Policy

We want your new sauna, cold plunge or accessory to arrive safely and on time. Here's everything you need to know about how we process and deliver your order.

Order Processing

Standard orders are processed within 3–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or U.S. holidays.

Custom and made-to-order items, including most saunas, require 20–45 days for production before they ship. We'll keep you updated throughout.

Where We Ship

We ship to all U.S. states and select international locations. For international orders, please contact us before purchasing so we can confirm availability and shipping costs.

Delivery Method

Saunas, cold plunges and hot tubs are large items and ship by curbside freight delivery. This means:

• The carrier will contact you to schedule a delivery appointment.
• Your order is delivered to the curb, driveway or the nearest accessible point at ground level.
• Please arrange help to move the packages to their final location. Saunas are heavy and often arrive on pallets.

Smaller items such as heaters and accessories may ship by standard parcel carrier.

Tracking Your Order

Once your order ships, we'll email you tracking details or the freight carrier's contact information. Delivery times are estimates and may vary due to carrier schedules, weather or other factors outside our control.

Inspecting Your Delivery

If possible, note any visible damage on the carrier's delivery receipt before signing. This helps us resolve claims quickly.

Address Accuracy

Please double-check your shipping address at checkout. We're not responsible for delays or extra charges caused by an incorrect or incomplete address. If you need to change your address, contact us as soon as possible, before your order ships.