Refund & Return Policy

We stand behind the quality of every SaunasEnvy product. Because many of our saunas are built to order, please read our return terms carefully before purchasing.

Custom & Made-to-Order Items

Custom items, including saunas and other made-to-order products, are non-refundable once production begins. Each one is built specifically for your order, so we can't accept returns or cancellations after manufacturing has started.

If you need to cancel a custom order, please contact us as soon as possible. Cancellations may be possible before production begins.

Standard Products

Standard, in-stock products may be returned within 7 days of delivery if they are:

• Unused and in the same condition you received them
• In their original packaging, with all parts and accessories

Approved returns are subject to a 20% restocking fee.

Damaged or Defective Items

Return Shipping

Return shipping costs are the customer's responsibility unless the item is confirmed defective or we made an error with your order.

Exchanges

Exchanges are available for standard items only, within 7 days of delivery. Custom items can't be exchanged.

How to Start a Return

• Email returns@saunasenvy.com with your order number and reason for the return.
• Wait for our approval and return instructions before sending anything back. Returns sent without approval can't be accepted.
• Pack the item securely in its original packaging.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10–15 business days.